Loan Operations Quality Control Specialist - Billings
First Interstate BancSystem
Financial Services - Banking/Investment/Finance
2521 Terry Ave
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SUMMARY The Loan Operations Quality Control Specialist is responsible for performing a review of loan data as a result of loan servicing functions ensuring accuracy, adherence to established policies and procedures and to ensure all internal and external compliance, regulatory and audit requirements are met. This position supports the servicing of Consumer, Small Commercial, Commercial, and Specialty Lending for First Interstate Bank. ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned. Performs reviews to ensure all applicable lending compliance regulations are adhered to, up to and including: HMDA, CRA, REG Z, Fair Housing, ECOA, and applicable state laws, lending and banking regulations Performs file review to ensure Loan Operation Associates are performing tasks in an accurate and quality fashion, including a predetermined quantity performance level for all servicing activities performed by Loan Operations such as: Loan Boarding review Loan Codes review Loan imaging review Loan authorization review Loan File review Loan Monetary and Non-Monetary Maintenance review Loan Funding review Escrow and Insurance Tracking review Assists internal First Interstate Bank Loan Operations associates with the understanding of identified errors and resolution to prevent future occurrences. Participates in internal and external training to maintain knowledge of Bank products; attend Loan Operations departmental meetings and keep abreast of all credit policies, procedures and system changes. Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Understands and follows internal suspicious activity referral requirements and processes, as required for this position. Recommends improvements and provides input to process improvements, policies, procedures and technological changes/updates as needed to ensure an effective operating environment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree (BA/BS) from a four-year College or University and two (2) or more years experience in a Consumer, Small Business, Commercial and Specialty Lending environment is required; or equivalent combination of education and experience. OTHER SKILLS & ABILITIES Compliance background helpful and preferred with the ability to interpret and apply regulations to the Loan Operations environment; Customer orientation and ability to adapt/respond to all levels; Exceptional verbal and written communication and presentation skills; Proficient in the use of Microsoft office suite of products; Understanding of loan policy and ability to interpret and provide guidance; Loan product and process knowledge LANGUAGE SKILLS Ability to read, interpret and apply lending laws and regulations related to the quality of loan operations servicing. MATHEMATICAL SKILLS Ability to work with basic mathematical concepts. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions, document and report. Demonstrates critical thinking tendencies to address problems decisively and to propose long term, sustainable solutions. Accepts shared ownership and accountability for results. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Associated topics: collections officer, financial record, loan, loan collections officer, loan processor, mortgage, mortgage clerk, mortgage interviewer, mortgage processor, process
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.