**Job Title:** EOC IT Support Assistant (Provisional)

**Job ID:** 20996

**Location:** Bronx Community College

**Full/Part Time:** Full-Time

**Regular/Temporary:** Regular

**GENERAL DUTIES**

I.T. Support Assistants (E.O.C.) support routine operations and problem resolution of computing and/or communications functions at a CUNY Educational Opportunity Center. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Educational Opportunity Centers offer academic and workplace development programs such as G.E.D. and College preparation, English as a Second Language, and Business Skills workshops.

Work tasks include:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at

**CONTRACT TITLE**

EOC IT Support Assistant

**FLSA**

Non-exempt

**CAMPUS SPECIFIC INFORMATION**

The Institutional Planning and Evaluation Department at the SUNY Bronx Educational Opportunity Center of Bronx Community College seeks applications for an IT Support Assistant. Reporting to the Associate Director of Institutional Planning and Evaluation, the IT Support Assistant will perform the following:

? Provides phone, remote, and in-person basic technical support to faculty and staff in the areas of network access, e-mail, operating systems, standard software applications (installed by the office), mobile device support and other technical issues.

? Maintains, distributes, and supports desktops, laptops, printers, and other approved hardware.

? Assists in preparing reports about Service Desk activities.

? Utilizes the service desk trouble ticket system for incident/service management, asset tracking, change management, etc.

? Supports the optimal operation of the IT department support team through timely problem resolution, escalation, and follow up.

? Performs other related tasks as assigned by the supervisor.

**MINIMUM QUALIFICATIONS**

1. High School Diploma, G.E.D., or equivalent

2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

3. Demonstrated English Language proficiency

4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

**OTHER QUALIFICATIONS**

The following qualifications are preferred:

? Strong familiarity with Windows desktop operating systems up to and including Windows 10

? Support knowledge of MS Office (Word, Excel, PowerPoint, Outlook), networks, wireless, mobile devices, Active Directory user management, hardware (desktop/laptop/printers), anti-malware software, remote desktop

? Strong communication skills (verbal and written), interpersonal, and problem-solving skills

? Excellent customer service skills

? Ability to troubleshoot and resolve basic computer and network issues

? Ability to lift up to 50 lbs

**COMPENSATION**

New Hire: $38,165*

Incumbent: $43,127

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

**BENEFITS**

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

**HOW TO APPLY**

Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigating to the following links: Select \"Employment\", then select \"Search Job Postings\" and find JOB ID #20996. Please attach resume and cover letter. References on request. Please do not include any other documentation.

For general assistance with your CUNYfirst application, please go to for information.

**CLOSING DATE**

October 5, 2019; review of resumes to begin September 20.

**JOB SEARCH CATEGORY**

CUNY Job Posting: Information Technology/Technical

**EQUAL EMPLOYMENT OPPORTUNITY**

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Associated topics: client support, desk, edi, excel, help desk, information technology help desk, information technology support, system support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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